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Shipping & Payment

A. Shipping costs and information:

Goods can only be shipped to the countries listed below as standard. Depending on the size of your order, shipping will be carried out by DHL GoGreen. The respective shipping costs can be found in the table below.

If you would like us to ship to another country, please send us an e-mail via our contact form before placing an order and tell us the item, the quantity and the delivery address with the country and the corresponding zip code. We will then inform you shortly whether we can also ship to the desired country and – if delivery to the desired delivery address is possible – inform you of the shipping costs, as we have to ask our shipping partner in advance about the shipping options and costs.

I. Shipping within Germany:

Our shipping costs depend on the weight. You can see the shipping weight for each item on the “Product information” detail page:

Weight Price DHL GoGeen
Package 0 – 2 kg 5,95 EUR
Package 2 – 5 kg 8,21 EUR
Package 5 – 10 kg 11,54 EUR
Parcel 10 – 20 kg 17,02 EUR
Parcel 20 – 30 kg 20,11 EUR

If the shipping weight exceeds 30 kg, a new parcel will be sent at the corresponding cost.
From an order value of 50.00 EUR we ship to end consumers within Germany free of shipping costs!

II Shipping outside Germany

We deliver to the following countries:

EU countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria*, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus Other countries: Albania, Algeria, Andorra, Belarus, Bosnia-Herzegovina, Georgia, Egypt, Iceland, Israel, Lebanon, Libya, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Russia, San Marino, Switzerland, Serbia, Syria, Taiwan, Tunisia, Turkey, Ukraine, Vatican City, United Kingdom. *) Shipping currently only possible to business customers.

Our shipping costs depend on the weight. You can see the shipping weight for each item on the “Product information” detail page.
If the shipping weight exceeds 30 kg, a new parcel will be sent at the corresponding cost.

Country Parcel service Delivery time in working days Package up to 5kg Package up to 10kg Package up to 20kg Package up to 30kg
Egypt DHL Parcel International 8-12 41,65 € 54,74 € 78,54 € 103,53 €
Albania DHL Parcel International 16 35,70 € 46,41 € 67,83 € 89,25 €
Algeria DHL Parcel International 15 41,65 € 54,74 € 78,54 € 103,53 €
Andorra UPS Standard 3-5 22,61 € 23,80 € 27,37 € 38,08 €
DHL Parcel International 3-5 21,42 € 27,37 € 39,27 € 51,17 €
Belarus DHL Parcel International 9 35,70 € 46,41 € 67,83 € 89,25 €
Belgium DHL Parcel International 2-3 21,42 € 27,37 € 39,27 € 51,17 €
UPS Standard 2-3 15,47 € 17,85 € 20,23 € 23,80 €
Bosnia-Herzegovina DHL Parcel International 12 35,70 € 46,41 € 67,83 € 89,25 €
Bulgaria DHL Parcel International 4-5 22,61 € 28,56 € 41,65 € 54,74 €
Denmark DHL Parcel International 2-3 21,42 € 27,37 € 39,27 € 51,17 €
Finland DHL Parcel International 4-5 22,61 € 28,56 € 41,65 € 54,74 €
France UPS Standard 3-4 20,23 € 21,42 € 23,80 € 29,75 €
DHL Parcel International 3-4 21,42 € 27,37 € 39,27 € 51,17 €
Georgia DHL Parcel International 10-12 41,65 € 54,74 € 78,54 € 103,53 €
Greece UPS Standard 7-9 23,80 € 23,80 € 29,75 € 41,65 €
DHL Parcel International 7-9 22,61 € 28,56 € 41,65 € 54,74 €
Ireland DHL Parcel International 3-4 22,61 € 28,56 € 41,65 € 54,74 €
Iceland DHL Parcel International 14-21 35,70 € 46,41 € 67,83 € 89,25 €
Israel DHL Parcel International 16-22 41,65 € 54,74 € 78,54 € 103,53 €
Italy DHL Parcel International 3-4 21,42 € 27,37 € 39,27 € 51,17 €
UPS Standard 3-4 22,61 € 23,80 € 27,37 € 38,08 €
Qatar DHL Parcel International 8-12 63,07 € 92,82 € 153,51 € 213,01 €
Croatia UPS Standard 2-3 20,23 € 20,23 € 24,99 € 32,13 €
Latvia DHL Parcel International 3-4 22,61 € 28,56 € 41,65 € 54,74 €
Lebanon DHL Parcel International 8-12 41,65 € 54,74 € 78,54 € 103,53 €
Libya DHL Parcel International 12-16 41,65 € 54,74 € 78,54 € 103,53 €
Liechtenstein DHL Parcel International 4-5 23,80 € 27,37 € 33,32 € 39,27 €
Lithuania UPS Standard 3-4 23,80 € 23,80 € 29,75 € 35,70 €
Luxembourg UPS Standard 2-3 15,47 € 17,85 € 20,23 € 23,80 €
DHL Parcel International 2-3 21,42 € 27,37 € 39,27 € 51,17 €
Malta DHL Parcel International 4-6 22,61 € 28,56 € 41,65 € 54,74 €
Morocco DHL Parcel International 8-12 41,65 € 54,74 € 78,54 € 103,53 €
Moldova DHL Parcel International 10-12 35,70 € 46,41 € 67,83 € 89,25 €
Monaco DHL Parcel International 3-4 21,42 € 27,37 € 39,27 € 51,17 €
Montenegro DHL Parcel International 7-10 35,70 € 46,41 € 67,83 € 89,25 €
Netherlands DHL Parcel International 2 21,42 € 27,37 € 39,27 € 51,17 €
UPS Standard 2 15,47 € 17,85 € 20,23 € 23,80 €
North Macedonia DHL Parcel International 7-15 35,70 € 46,41 € 67,83 € 89,25 €
Norway DHL Parcel International 7-8 35,70 € 46,41 € 67,83 € 89,25 €
Austria DPD classic 2 17,85 € 17,85 € 21,42 € 23,80 €
DHL Parcel International 2 21,42 € 27,37 € 39,27 € 51,17 €
Poland DHL Parcel International 2-3 21,42 € 27,37 € 39,27 € 51,17 €
Portugal UPS Standard 4-5 23,80 € 23,80 € 29,75 € 40,46 €
Romania DHL Parcel International 3-4 22,61 € 28,56 € 41,65 € 54,74 €
Russia DHL Parcel International >14 41,65 € 54,74 € 78,54 € 103,53 €
San Marino DHL Parcel International 6-8 21,42 € 27,37 € 39,27 € 51,17 €
UPS Standard 6-8 22,61 € 23,80 € 27,37 € 38,08 €
Sweden UPS Standard 3 21,42 € 21,42 € 24,99 € 29,75 €
DHL Parcel International 3 30,94 € 36,89 € 48,79 € 60,69 €
Switzerland DHL Parcel International 4 23,80 € 27,37 € 33,32 € 39,27 €
Serbia DHL Parcel International 7-10 35,70 € 46,41 € 67,83 € 89,25 €
Slovakia DHL Parcel International 3 21,42 € 27,37 € 39,27 € 51,17 €
UPS Standard 3 22,61 € 23,80 € 27,37 € 38,08 €
Slovenia UPS Standard 3 21,42 € 21,42 € 24,99 € 32,13 €
DHL Parcel International 3 30,94 € 36,89 € 48,79 € 60,69 €
Spain DHL Parcel International 4-5 30,94 € 36,89 € 48,79 € 60,69 €
UPS Standard 4-5 23,80 € 23,80 € 29,75 € 40,46 €
Syria DHL Parcel International 12 41,65 € 54,74 € 78,54 € 103,53 €
Czech Republic UPS Standard 2-3 19,04 € 19,04 € 20,23 € 23,80 €
Tunisia DHL Parcel International 8-12 41,65 € 54,74 € 78,54 € 103,53 €
Turkey DHL Parcel International 10-15 41,65 € 54,74 € 78,54 € 103,53 €
Ukraine DHL Parcel International 9-11 35,70 € 46,41 € 67,83 € 89,25 €
Hungary DHL Parcel International 3 21,42 € 27,37 € 39,27 € 51,17 €
UPS Standard 3 22,61 € 23,80 € 27,37 € 38,08 €
Vatican City DHL Parcel International 7-10 21,42 € 27,37 € 39,27 € 51,17 €
UPS Standard 7-10 22,61 € 23,80 € 27,37 € 38,08 €
United Kingdom UPS Standard 2-3 27,37 € 27,37 € 32,13 € 36,89 €
Cyprus DHL Parcel International 9-11 22,61 € 28,56 € 41,65 € 54,74 €

For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at https://ec.europa.eu/taxation_customs/home_de and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

III Delivery times

If no other period is specified in the respective offer, the goods will be delivered in Germany within 1-3 days of conclusion of the contract. Please note that there is no delivery on Sundays and public holidays.

Delivery times for shipping abroad can vary between 2 and 22 days. Detailed information on delivery times per country can be found in the shipping costs table under II. shipping outside Germany. The delivery times stated in the table are information provided by the shipping service provider, without guarantee and are to be added to the delivery time stated for the respective item.

If you order several items from us as part of one order, for which different delivery times apply, we will send the goods in a joint shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment as a whole.

The period for delivery shall commence on the day after the payment order is issued to the transferring bank in the case of payment in advance by bank transfer or on the day after conclusion of the contract in the case of other payment methods and shall end at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.

 

B. Payment information:

I. For shipping within Germany

For deliveries within Germany, we offer the following payment options, unless otherwise specified in the respective product description:

1. prepayment by bank transfer
2. apple pay
3. google pay
4. payment via the payment service provider PayPal (PayPal payment, pay later, SEPA direct debit, debit or credit card, GooglePay)
5. payment via the payment service provider Klarna (SOFORT bank transfer, Pay Now, invoice, installment purchase).
6. payment via the payment service provider Mollie (debit or credit card, Apple Pay)

II. For shipping outside Germany

For deliveries abroad, we offer the following payment options, unless otherwise specified in the respective product description:

1. prepayment by bank transfer
2. apple pay
3. google pay
4. payment via the payment service provider PayPal (PayPal payment, pay later, SEPA direct debit, debit or credit card, GooglePay)
5. payment via the payment service provider Klarna (SOFORT bank transfer, Pay Now, invoice, installment purchase).
6. payment via the payment service provider Mollie (debit or credit card, Apple Pay)

III Detailed information on the individual payment options

1. prepayment by bank transfer

Please transfer the invoice amount to our bank account within 5 days, stating the purpose of payment. We will inform you of our bank details and the purpose of the transfer separately by e-mail as part of the order processing.

2. apple pay

You can pay with Apple Pay as part of the ordering process. To do this, you must confirm the payment via the “Apple Pay” service on a supported Apple end device by following the verification steps. Apple Pay uses the payment data you have stored in the Apple Wallet app for the transaction. Further information can be found at https://support.apple.com/de-de/HT201469

3. google pay

You can pay with Google Pay as part of the ordering process. To do this, you must confirm the payment via the “Google Pay” mobile app on a supported end device by following the verification steps. Google Pay uses the payment data you have stored in the app for the transaction. Further information can be found at https://support.google.com/pay/merchants/answer/6345242?hl=de

4. paypal

Just a few steps to payment:
1. Select “PayPal payments” as the payment method at the checkout.
Choose from the various options: Buy Now, Pay Later, SEPA, Google Pay
2. To process the payment, you will be redirected to the PayPal website.
3. if you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.
If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
4. you will then be redirected back to us (www.neogruen.com).

5. klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

  • Invoice: The payment period is 14 days from dispatch of the goods/ticket/ or, in the case of other services, the provision of the service. You can find the terms and conditions of purchase on account for deliveries to Germany at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
  • Installment purchase : With Klarna’s financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of each month after Klarna has sent a monthly invoice. Further information on installment purchases, including the general terms and conditions and the European standard information for consumer credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
  • Immediately: Your account will be debited immediately after placing the order.
  • Direct debit: The amount will be debited after the goods have been dispatched. You will be informed of the time by e-mail.

The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna’s terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. You can find general information about Klarna here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna’s privacy policy for Germany/Austria.

7th Mollie

We offer you the following payment methods via the payment service provider Mollie:

  • Apple Pay
  • Card – Visa, Mastercard, American Express
  • SOFORT bank transfer

Stand: 26.09.2024, 07:30:05 a.m.