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Payment & Shipping

 

A. Shipping Costs and Information:

Shipping of the goods is standardly only possible to the countries listed below. Depending on the size of your order, shipping will be carried out via DHL GoGreen. The respective shipping costs can be found in the table provided below.

If you wish to have the goods shipped to a different country, please contact us via email through our contact form before placing an order. In your email, specify the item, quantity, delivery address with the country, and the corresponding postal code. We will promptly inform you whether we can also ship to the desired country and, if delivery to the requested address is possible, provide you with the shipping costs. Please note that we need to inquire about shipping possibilities and costs in advance with our shipping partner.

I. Shipping within Germany:

Our shipping costs are weight-dependent, and you can find the shipping weight for each item on the respective product’s “Product Information” detail page:

 

Gewicht  Preis DHL GoGeen
Paket 0 – 2 kg 5,95 EUR
Paket 2 – 5 kg 7,97 EUR
Paket 5 – 10 kg 11,31 EUR
Paket 10 – 20 kg 16,30 EUR
Paket 20 – 30 kg 19,28 EUR

 

Bei erreichen eines Versandgewichtes von über 30 kg wird ein neues Paket mit den entsprechenden Kosten versendet.
Ab einem Bestellwert von 45,00 EUR versenden wir an Endverbraucher innerhalb DE versandkostenfrei!

II. Versand außerhalb Deutschlands

Wir liefern in folgende Länder:

EU-Staaten: Belgien, Bulgarien, Dänemark, Estland, Finnland, Frankreich, Griechenland, Irland, Italien, Kroatien, Lettland, Litauen, Luxemburg, Malta, Niederlande, Österreich*, Polen, Portugal, Rumänien, Schweden, Slowakei, Slowenien, Spanien, Tschechien, Ungarn, Zypern Andere Staaten: Ägypten, Albanien, Algerien, Andorra, Belarus, Bosnien-Herzegowina, Georgien, Island, Israel, Katar, Libanon, Libyen, Liechtenstein, Marokko, Moldau, Monaco, Montenegro, Nordmazedonien, Norwegen, Russland, San Marino, Schweiz, Serbien, Syrien, Taiwan, Tunesien, Türkei, Ukraine, Vatikanstadt, Vereinigtes Königreich.  *) Versand derzeit nur an Geschäftskunden möglich.

Unsere Versandkosten sind gewichtsabhängig, das Versandgewicht können Sie beim jeweiligen Artikel auf der Detailseite “Produktinformationen” ersehen.
Bei erreichen eines Versandgewichtes von über 30 kg wird ein neues Paket mit den entsprechenden Kosten versendet.

 
Land Paketdienst Lieferzeit in Werktagen  Paket bis 5kg  Paket bis 10kg Paket bis 20kg Paket bis 30kg
Ägypten DHL Paket International 8-12           41,65 €           54,74 €           78,54 €         103,53 €
Albanien DHL Paket International 16           35,70 €           46,41 €           67,83 €           89,25 €
Algerien DHL Paket International 15           41,65 €           54,74 €           78,54 €         103,53 €
Andorra UPS Standard 3-5           22,61 €           23,80 €           27,37 €           38,08 €
  DHL Paket International 3-5           21,42 €           27,37 €           39,27 €           51,17 €
Belarus DHL Paket International 9           35,70 €           46,41 €           67,83 €           89,25 €
Belgien DHL Paket International 2-3           21,42 €           27,37 €           39,27 €           51,17 €
  UPS Standard 2-3           15,47 €           17,85 €           20,23 €           23,80 €
Bosnien-Herzegowina DHL Paket International 12           35,70 €           46,41 €           67,83 €           89,25 €
Bulgarien DHL Paket International 4-5           22,61 €           28,56 €           41,65 €           54,74 €
Dänemark DHL Paket International 2-3           21,42 €           27,37 €           39,27 €           51,17 €
Finnland DHL Paket International 4-5           22,61 €           28,56 €           41,65 €           54,74 €
Frankreich UPS Standard 3-4           20,23 €           21,42 €           23,80 €           29,75 €
  DHL Paket International 3-4           21,42 €           27,37 €           39,27 €           51,17 €
Georgien DHL Paket International 10-12           41,65 €           54,74 €           78,54 €         103,53 €
Griechenland UPS Standard 7-9           23,80 €           23,80 €           29,75 €           41,65 €
  DHL Paket International 7-9           22,61 €           28,56 €           41,65 €           54,74 €
Irland DHL Paket International 3-4           22,61 €           28,56 €           41,65 €           54,74 €
Island DHL Paket International 14-21           35,70 €           46,41 €           67,83 €           89,25 €
Israel DHL Paket International 16-22           41,65 €           54,74 €           78,54 €         103,53 €
Italien DHL Paket International 3-4           21,42 €           27,37 €           39,27 €           51,17 €
  UPS Standard 3-4           22,61 €           23,80 €           27,37 €           38,08 €
Katar DHL Paket International 8-12           63,07 €           92,82 €         153,51 €         213,01 €
Kroatien UPS Standard 2-3           20,23 €           20,23 €           24,99 €           32,13 €
Lettland DHL Paket International 3-4           22,61 €           28,56 €           41,65 €           54,74 €
Libanon DHL Paket International 8-12           41,65 €           54,74 €           78,54 €         103,53 €
Libyen DHL Paket International 12-16           41,65 €           54,74 €           78,54 €         103,53 €
Liechtenstein DHL Paket International 4-5           23,80 €           27,37 €           33,32 €           39,27 €
Litauen UPS Standard 3-4           23,80 €           23,80 €           29,75 €           35,70 €
Luxemburg UPS Standard 2-3           15,47 €           17,85 €           20,23 €           23,80 €
  DHL Paket International 2-3           21,42 €           27,37 €           39,27 €           51,17 €
Malta DHL Paket International 4-6           22,61 €           28,56 €           41,65 €           54,74 €
Marokko DHL Paket International 8-12           41,65 €           54,74 €           78,54 €         103,53 €
Moldau DHL Paket International 10-12           35,70 €           46,41 €           67,83 €           89,25 €
Monaco DHL Paket International 3-4           21,42 €           27,37 €           39,27 €           51,17 €
Montenegro DHL Paket International 7-10           35,70 €           46,41 €           67,83 €           89,25 €
Niederlande DHL Paket International 2           21,42 €           27,37 €           39,27 €           51,17 €
  UPS Standard 2           15,47 €           17,85 €           20,23 €           23,80 €
Nordmazedonien DHL Paket International 7-15           35,70 €           46,41 €           67,83 €           89,25 €
Norwegen DHL Paket International 7-8           35,70 €           46,41 €           67,83 €           89,25 €
Österreich DPD classic 2           17,85 €           17,85 €           21,42 €           23,80 €
  DHL Paket International 2           21,42 €           27,37 €           39,27 €           51,17 €
Polen DHL Paket International 2-3           21,42 €           27,37 €           39,27 €           51,17 €
Portugal UPS Standard 4-5           23,80 €           23,80 €           29,75 €           40,46 €
Rumänien DHL Paket International 3-4           22,61 €           28,56 €           41,65 €           54,74 €
Russland DHL Paket International >14           41,65 €           54,74 €           78,54 €         103,53 €
San Marino DHL Paket International 6-8           21,42 €           27,37 €           39,27 €           51,17 €
  UPS Standard 6-8           22,61 €           23,80 €           27,37 €           38,08 €
Schweden UPS Standard 3           21,42 €           21,42 €           24,99 €           29,75 €
  DHL Paket International 3           30,94 €           36,89 €           48,79 €           60,69 €
Schweiz DHL Paket International 4           23,80 €           27,37 €           33,32 €           39,27 €
Serbien DHL Paket International 7-10           35,70 €           46,41 €           67,83 €           89,25 €
Slowakei DHL Paket International 3           21,42 €           27,37 €           39,27 €           51,17 €
  UPS Standard 3           22,61 €           23,80 €           27,37 €           38,08 €
Slowenien UPS Standard 3           21,42 €           21,42 €           24,99 €           32,13 €
  DHL Paket International 3           30,94 €           36,89 €           48,79 €           60,69 €
Spanien DHL Paket International 4-5           30,94 €           36,89 €           48,79 €           60,69 €
  UPS Standard 4-5           23,80 €           23,80 €           29,75 €           40,46 €
Syrien DHL Paket International 12           41,65 €           54,74 €           78,54 €         103,53 €
Tschechien UPS Standard 2-3           19,04 €           19,04 €           20,23 €           23,80 €
Tunesien DHL Paket International 8-12           41,65 €           54,74 €           78,54 €         103,53 €
Türkei DHL Paket International 10-15           41,65 €           54,74 €           78,54 €         103,53 €
Ukraine DHL Paket International 9-11           35,70 €           46,41 €           67,83 €           89,25 €
Ungarn DHL Paket International 3           21,42 €           27,37 €           39,27 €           51,17 €
  UPS Standard 3           22,61 €           23,80 €           27,37 €           38,08 €
Vatikanstadt DHL Paket International 7-10           21,42 €           27,37 €           39,27 €           51,17 €
  UPS Standard 7-10           22,61 €           23,80 €           27,37 €           38,08 €
Vereinigtes Königreich UPS Standard 2-3           27,37 €           27,37 €           32,13 €           36,89 €
Zypern DHL Paket International 9-11           22,61 €           28,56 €           41,65 €           54,74 €

 

For deliveries to countries outside the European Union, additional costs may arise in individual cases that we are not responsible for and that you are responsible for covering. These may include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties). For more information, you can refer to websites such as https://ec.europa.eu/taxation_customs/home_de for general information and http://auskunft.ezt-online.de/ezto/Welcome.do for information on import VAT. Specific information for Switzerland can be found at http://xtares.admin.ch/tares/login/loginFormFiller.do.

III. Delivery Times

Unless otherwise specified in the respective offer, the delivery of goods within Germany will be completed within 1-3 days after the conclusion of the contract. Please note that no deliveries are made on Sundays and public holidays.

Delivery times for shipments abroad can vary between 2 and 22 days. Detailed information on delivery times per country can be found in the shipping cost table under II. Shipping Outside Germany. The delivery times indicated in the table are provided by the shipping service providers, without guarantee, and should be added to the delivery time stated for the respective item.

If you order multiple items with different delivery times, we will ship the goods in a single shipment unless otherwise agreed with you. In this case, the delivery time that applies to the item in your order with the longest delivery time will be valid for the entire shipment.

The delivery period begins for payments in advance by bank transfer on the day after the payment order is issued to the transferring credit institution or, for other payment methods, on the day after the contract is concluded and ends with the expiration of the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a nationally recognized public holiday at the place of delivery, the next working day shall take the place of such a day.

 

B. Payment Information:

I. For Shipping Within Germany

For deliveries within Germany, we offer the following payment options unless otherwise specified in the respective product description:

  1. Advance payment by bank transfer
  2. Apple Pay
  3. Google Pay
  4. Payment via the payment service provider PayPal (PayPal payment, Pay later, SEPA direct debit, debit or credit card, Google Pay)
  5. Payment via the payment service provider Klarna (SOFORT transfer, Pay Now, Invoice, installment purchase)
  6. Payment via the payment service provider Mollie (debit or credit card, giropay, Apple Pay)

II. For Shipping Outside Germany

For deliveries abroad, we offer the following payment options unless otherwise specified in the respective product description:

  1. Advance payment by bank transfer
  2. Apple Pay
  3. Google Pay
  4. Payment via the payment service provider PayPal (PayPal payment, Pay later, SEPA direct debit, debit or credit card, Google Pay)
  5. Payment via the payment service provider Klarna (SOFORT transfer, Pay Now, Invoice, installment purchase)
  6. Payment via the payment service provider Mollie (debit or credit card, giropay, Apple Pay)

III. Detailed Information on Each Payment Option

  1. Advance payment by bank transfer

Please transfer the invoice amount to our bank account within 5 days, stating the purpose of use. We will provide you with our bank details and the purpose of transfer separately by email as part of the order processing.

  1. Apple Pay

You can pay with Apple Pay during the ordering process. To do this, you must confirm the payment via the “Apple Pay” service on a supported Apple device, adhering to verification steps. Apple Pay uses the payment data stored in your Apple Wallet app for the transaction. For more information, visit https://support.apple.com/de-de/HT201469

  1. Google Pay

You can pay with Google Pay during the ordering process. To do this, you must confirm the payment via the mobile app “Google Pay” on a supported device, adhering to verification steps. Google Pay uses the payment data stored in the app for the transaction. For more information, visit https://support.google.com/pay/merchants/answer/6345242?hl=de

  1. PayPal

Just a few steps to payment:

  1. Select “PayPal payments” at checkout as the payment method. Choose from the various options: Buy now, Pay later, SEPA, Google Pay

  2. To process the payment, you will be redirected to the PayPal website.

  3. If you already have a PayPal account, you can log in with your PayPal user data and make the payment. If you do not have a PayPal account yet, you can create one and then confirm the payment. Setting up a PayPal account is not necessary for payment methods such as direct debit via PayPal, credit card via PayPal, and invoice purchase via PayPal.

  4. After that, you will be redirected to us (www.neogruen.com).

  5. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

Invoice: The payment deadline is 14 days from the dispatch of the goods/tickets/or, for other services, the provision of the service. The invoice conditions for invoice purchases for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0. Installment purchase: With Klarna’s financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions specified in the checkout. The installment payment is due at the end of the month after Klarna sends a monthly invoice. Further information on installment purchase, including the General Terms and Conditions and the European Standard Information for Consumer Loans, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account Immediate: Your account will be charged immediately after placing the order. Direct debit: The debit will be made after the dispatch of the goods. The time will be communicated to you by email.

The use of payment methods such as invoice, installment purchase, and direct debit requires a positive credit check. In this respect, we will forward your data to Klarna as part of the purchase initiation and processing for the purpose of address and credit check. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. For more information and Klarna’s terms of use for Germany, please visit here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna’s data protection statement for Germany/Austria.

  1. Mollie

We offer you the following payment methods via the payment service provider Mollie:

Apple Pay Card – Visa, Mastercard, American Express SOFORT transfer giropay – giropay is the online payment method of German banks and savings banks. You can link giropay directly to your checking account. If you do not have a giropay account yet, you can register with giropay easily and quickly.

Stand: 15.04.2024, 07:30:05 Uhr